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Chính Sách Đổi Trả

Triết lý Thương hiệu

“CallMeHua tin các sản phẩm làm đẹp phải cân bằng
được các yếu tố sạch, xanh và hiệu quả”

Chúng tôi luôn kiên định với triết lý này trên hành trình phát triển của
bản thân, hướng đến sự chăm sóc cho từng làn da, mái tóc đôi môi người Việt. Tất cả
nguyên liệu có trong sản phẩm của chúng tôi đều có chứng từ chứng minh nguồn gốc
xuất xứ từ các nhà cung cấp nguyên liệu uy tín trong và ngoài nước. Sản phẩm chúng tôi 100%
không thử nghiệm trên động vật

Các tiêu chí cơ bản dành cho sản phẩm của chúng tôi
: Không chứa Parabens, Không chứa Silicone, Không chứa Alcohol (Cồn khô), Không chứa
Các chất tẩy rửa công nghiệp

CallMeHua tự hào là thương hiệu mỹ phẩm 100% sản xuất tại Việt Nam

CallMeHua hiểu cảm giác của bạn khi đã tỉ mỉ lựa chọn và hào hứng chọn mua hàng mà phải hoàn đổi lại. Thật mất hứng đúng không.

Thế nên, CallMeHua Team đã xây dựng CHÍNH SÁCH BẢO HÀNH VÀ ĐỔI TRẢ SẢN PHẨM nhằm bảo vệ quyền lợi khách hàng

1.    Điều kiện và thời gian bảo hành tại CallMeHua Việt Nam

1.1 Kênh mua hàng

Để được bảo hành, sản phẩm phải được mua tại các kênh chính thống của CallMeHua dưới đây:

Facebook: https://www.facebook.com/callmehua

Instagram: https://www.instagram.com/callmehua.official/

Shopee: https://shope.ee/VSYfdErWC

Lazada: https://bit.ly/3RXhwDD

Tiki: https://bit.ly/3AY15zK

Website: https://callmehua.com/   

1.2 Video mở kiện hàng hóa 

Bạn phải quay video mở kiện hàng hóa và cung cấp cho chuyên viên CSKH của CallMeHua. Trong trường hợp bạn có bất cứ khiếu nại gì về đơn hàng (thiếu sản phẩm, lỗi sản phẩm, bể vỡ,...) mà không cung cấp được video khui kiện hàng. CallMeHua rất tiếc khi phải từ chối xử lý khiếu nại vì không đủ bằng chứng chứng minh

* Video hợp lệ: Video phải được quay kể từ lúc bắt đầu mở, khi kiện hàng còn nguyên vẹn, phần keo niêm phong không có dấu hiệu đã bị tác động, sản phẩm trong kiện hàng không có dấu vết đã bị khui mở trước. 

* Video không hợp lệ: Video được tính là không hợp lệ khi

Video bạn cung cấp không bắt đầu khi kiện hàng còn nguyên vẹn 

Video có dấu hiệu bị cắt ghép, chỉnh sửa. Nếu chúng mình phát hiện bất kỳ dấu hiệu cắt ghép nào, thì xem như video không hợp lệ và yêu cầu đổi trả của bạn sẽ tự bị hủy


Phần keo niêm phong kiện hàng có dấu hiệu đã bị tác động ( bị cắt, rạch, xé, dán chồng/đè,...)

Sản phẩm trong kiện hàng đã bị khui mở, có dấu hiệu bị sử dụng,....

1.3 Chính sách đổi trả được áp dụng 01 lần cho mỗi đơn hàng. 

TRƯỜNG HỢP

ĐIỀU KIỆN BẢO HÀNH

THỜI GIAN BẢO HÀNH

Trường hợp 1

Sản phẩm bị lỗi do sản xuất (oxi hóa, tách lớp,…)

Thời gian thông báo đổi trả: Trong vòng 3 ngày kể từ khi nhận sản phẩm

Thời gian gửi chuyển trả sản phẩm: Trong vòng 7 ngày kể từ khi nhận sản phẩm

*Lưu ý: bạn phải CHƯA sử dụng sản phẩm

Trường hợp 2

Sản phẩm bị hư hỏng nặng do quá trình vận chuyển (vỡ hỏng, cấn hư, bể,…)

Trường hợp 3

Sản phẩm giao không đúng mẫu sản phẩm đơn hàng đã đặt

2.    Quy trình đổi trả

Bước 1 - Cung cấp thông tin và điền phiếu yêu cầu:

+ Trong vòng 36 giờ sau khi nhận hàng, bạn vui lòng liên hệ trực tiếp qua hotline 085 533 0333 để các chuyên viên của chúng mình hướng dẫn bạn điền thông tin “Yêu cầu đổi trả hàng”. Khách hàng cần cung cấp đủ thông tin, video, và phối hợp thực hiện quy trình kiểm tra và điền thông tin “Yêu cầu đổi trả hàng” để được đổi/trả hàng.

Bước 2 – Xác định vấn đề và phản hồi:

+ Nếu yêu cầu đổi/trả hợp lệ, khách hàng vui lòng đóng gói các mặt hàng và quà tặng cần trả hàng, tiến hành gửi hàng về địa chỉ tiếp nhận hàng trả của CallMeHua trong vòng 7 ngày. 

Nội dung đổi/trả và địa chỉ gửi hàng:

Tên:

Số điện thoại:

Địa chỉ:

Nội dung: Đổi trả đơn hàng số xxxxxx

+ Đối với TH hoàn trả sản phẩm: Sau 7 ngày kể từ ngày đơn hàng được xác nhận hoàn trả mà CallMeHua vẫn chưa nhận được hàng hóa trả về, chúng mình sẽ xem như khách hàng không còn nhu cầu hoàn trả đối với đơn hàng này và sẽ từ chối giải quyết mọi khiếu nại

Lưu ý: chi phí quá trình vận chuyển hàng hóa đổi trả sẽ do khách hàng chi trả (CallMeHua sẽ hỗ trợ 20.000/tổng phí vận chuyển 2 chiều)

Bước 3 – Đổi/trả hàng

+ TH đổi hàng: CallMeHua sẽ gửi đơn hàng mới cho bạn trong 5 ngày kể từ ngày chúng mình nhận lại được hàng

+ TH trả hàng: CallMeHua sẽ hoàn tiền lại cho bạn sau 7 ngày từ ngày chúng mình nhận lại được hàng (ngoại trừ Thứ 7, Chủ Nhật và các ngày lễ) qua tài khoản ngân hàng quý khách hàng cung cấp.

3.   Trường hợp không chấp nhận đổi trả

- Mọi trường hợp vượt quá thời gian bảo hành.

- Bạn không phối hợp cùng CallMeHua team thực hiện quy trình kiểm tra giấy tờ, hình ảnh, video liên quan chứng minh sự thiếu sót của đơn hàng để hoàn thành việc hoàn trả/đổi trả hàng hóa.

- Sản phẩm rơi/hỏng/vỡ là do quá trình bạn sử dụng và bảo quản.

- Bạn không cung cấp video khui mở kiện hàng đúng với quy định của chúng mình 



SẢN PHẨM KHUYẾN MÃI KHÁC

Tầm Nhìn

CallMeHua định hướng phát triển thương hiệu chất lượng và phù hợp với đa dạng khách hàng, không ngừng đổi mới, sáng tạo để góp phần nâng cao chất lượng cuộc sống của người Việt. Thực hiện trách nhiệm với môi trường, chúng tôi nói KHÔNG với các sản phẩm thử nghiệm trên động vật. Góp sức trong công cuộc nâng tầm thương hiệu Việt trong lòng bạn bè quốc tế
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